Challenge: Concern from senior management that a high potential associate may not get promoted to VP due to issues around communication capabilities.
Action: Developed an action plan of Communication Training that included identifying the communication issues, expanding the associate’s knowledge of different communication styles, modifying the associate’s own communication style as the situation warrants, learning to use “positive language positioning” when engaged in difficult dialogues, and improving the associate’s ability to present new and innovative solutions to senior management.
Result: As a result of the Communication Training, both the associate and senior management reported significant strides made around the communication issues, culminating in a year-end ranking of “Exceeds Expectations” and promotion to VP.